Who we are
SEO Master Agency (“we,” “us,” “our”) is a digital marketing agency registered and operating in India. We specialize in SEO services, PPC management, social media marketing, and website development.
Website: https://seomasteragency.com
Business Address: [NPX Tower, Sector 153, Noida, Uttar Pradesh – 201310], India
Email: info@seomasteragency.com
Phone: +91-8630490755
Our Commitment to Privacy
We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with us.
This policy complies with:
- India’s Digital Personal Data Protection Act (DPDPA), 2023 and Rules, 2025
- General Data Protection Regulation (GDPR) for EU citizens
- Information Technology Act, 2000 (India)
- Information Technology (Reasonable Security Practices) Rules, 2011
By using our website or services, you consent to the practices described in this Privacy Policy.
2. INFORMATION WE COLLECT
We collect information to provide better services to our clients and website visitors. We collect information in the following ways:
2.1 Information You Provide Directly
Contact Form Submissions:
- Name
- Email address
- Phone number
- Company name
- Message content
- Service interests
When You Become a Client:
- Business information (company name, address, tax ID)
- Billing information (invoicing details, payment methods)
- Website credentials (when required for service delivery)
- Social media account access (when managing accounts)
- Analytics and advertising platform credentials
- Project requirements and business goals
Communication Records:
- Email correspondence
- Phone call records (for quality and training purposes)
- Chat transcripts
- Meeting notes and recordings (with consent)
2.2 Information Collected Automatically
Website Usage Data:
- IP address
- Browser type and version
- Operating system
- Referring website
- Pages visited on our site
- Time and date of visits
- Time spent on pages
- Device information
- Geographic location (city/country level)
Cookies and Tracking Technologies:
- Session cookies
- Analytics cookies (Google Analytics)
- Advertising cookies
- Performance cookies
- Functional cookies
2.3 Information from Third Parties
Business Information:
- Publicly available business information
- Social media profiles
- Professional networking sites (LinkedIn)
- Business directories
Client Website Data (When Providing Services):
Conversion tracking data
Website analytics data
Social media insights
Advertising campaign performance
Customer behavior data (on behalf of clients)
3. HOW WE USE YOUR INFORMATION
We use the collected information for the following purposes:
3.1 Service Delivery
- Providing digital marketing services including SEO, PPC, social media management
- Creating and managing advertising campaigns on Google, Facebook, LinkedIn, etc.
- Analyzing website performance and providing reports
- Optimizing marketing strategies based on data insights
- Managing client accounts and project workflows
- Providing technical support and troubleshooting
3.2 Communication
- Responding to inquiries and providing customer support
- Sending service updates and important notifications
- Sharing marketing insights and industry news (with consent)
- Requesting feedback on our services
- Sending newsletters (with explicit opt-in consent)
3.3 Business Operations
- Processing payments and managing invoices
- Maintaining accurate records for tax and legal compliance
- Preventing fraud and ensuring security
- Improving our services and website functionality
- Conducting market research and analytics
- Complying with legal obligations and regulatory requirements
3.4 Marketing (With Consent)
- Sending promotional emails about our services
- Displaying personalized advertisements
- Remarketing to website visitors
- Analyzing marketing campaign effectiveness
Note: You can opt out of marketing communications at any time using the unsubscribe link in emails or by contacting us.
4. LEGAL BASIS FOR PROCESSING (GDPR)
For EU citizens, we process personal data based on the following legal grounds:
Consent: When you voluntarily provide information (contact forms, newsletter signup)
Contractual Necessity: To fulfill our service agreements with clients
Legitimate Interests: To improve services, prevent fraud, and conduct business operations
Legal Obligation: To comply with tax laws, accounting requirements, and regulatory obligations
5. COOKIES AND TRACKING TECHNOLOGIES
5.1 Types of Cookies We Use
Essential Cookies: Required for website functionality (cannot be disabled)
Analytics Cookies: Help us understand how visitors use our website (Google Analytics)
Marketing Cookies: Track visitors across websites for advertising purposes
Preference Cookies: Remember your settings and preferences
5.2 Third-Party Cookies
We use the following third-party services that may set cookies:
- Google Analytics: Website traffic analysis
- Google Ads: Advertising and remarketing
- Facebook Pixel: Social media advertising
- LinkedIn Insight Tag: B2B advertising
- Hotjar: User behavior analysis (heatmaps, recordings)
5.3 Managing Cookies
You can control cookies through your browser settings:
- Chrome: Settings > Privacy and security > Cookies
- Firefox: Options > Privacy & Security > Cookies
- Safari: Preferences > Privacy > Cookies
- Edge: Settings > Privacy, search, and services > Cookies
Note: Disabling cookies may affect website functionality and your user experience.
5.4 Cookie Consent
We obtain consent before placing non-essential cookies through our cookie banner. You can withdraw consent at any time by clearing cookies or adjusting your preferences.
6. THIRD-PARTY SERVICES AND DATA SHARING
6.1 Service Providers We Use
We share data with trusted third-party service providers who help us deliver our services:
Marketing Platforms:
- Google Ads (Google LLC)
- Facebook Ads Manager (Meta Platforms)
- LinkedIn Campaign Manager (Microsoft)
- Email marketing services (Mailchimp, SendGrid)
Analytics and Tools:
- Google Analytics (Google LLC)
- Google Search Console
- SEMrush, Ahrefs (SEO tools)
- Hotjar (user behavior analytics)
Business Operations:
- Payment processors (Razorpay, PayPal, Stripe)
- Cloud storage (Google Drive, Dropbox)
- Project management tools (Trello, Asana, Monday.com)
- Communication tools (Zoom, Google Meet, Slack)
Hosting and Infrastructure:
- Web hosting providers
- Content Delivery Networks (CDN)
- Email service providers
6.2 Data Sharing Circumstances
We may share your information in the following situations:
With Client Consent: When explicitly authorized
Service Delivery: With tools necessary to provide services
Legal Requirements: When required by law or court order
Business Transfers: In case of merger, acquisition, or sale
Fraud Prevention: To protect against fraudulent activity
Public Information: Information you make publicly available
6.3 No Data Selling
We do NOT sell, rent, or trade your personal information to third parties for their marketing purposes.
7. DATA RETENTION
7.1 Retention Periods
Inquiry Data: Deleted after 2 years of no activity
Client Data: Retained for duration of contract + 7 years (tax and legal compliance)
Financial Records: 7 years (as per Indian tax laws)
Marketing Data: Deleted upon opt-out or after 3 years of inactivity
Website Analytics: Aggregated data retained indefinitely; personal data auto-deleted after 26 months
7.2 Deletion Criteria
Data is deleted when:
Legal retention period expires
No longer necessary for the original purpose
You withdraw consent (for consent-based processing)
You exercise your right to deletion
8. YOUR PRIVACY RIGHTS
Under India’s DPDPA 2025 and GDPR (for EU citizens), you have the following rights:
8.1 Right to Access
Request a copy of personal data we hold about you, including:
- What data we collect
- How we use it
- Who we share it with
- How long we retain it
8.2 Right to Correction
Request correction of inaccurate or incomplete personal data
8.3 Right to Deletion (“Right to be Forgotten”)
Request deletion of your personal data when:
- No longer necessary for the purpose collected
- You withdraw consent
- You object to processing
- Data was unlawfully processed
Exceptions: We may retain data when required by law or for legitimate legal claims
8.4 Right to Data Portability
Receive your data in a structured, commonly used format and transfer it to another service
8.5 Right to Object
Object to:
- Processing based on legitimate interests
- Direct marketing communications
- Profiling for marketing purposes
8.6 Right to Restrict Processing
Request temporary restriction of data processing in certain circumstances
8.7 Right to Withdraw Consent
Withdraw consent at any time for consent-based processing (doesn’t affect prior lawful processing)
8.8 Right to Lodge a Complaint
File a complaint with:
- India: Data Protection Board of India
- EU: Your local data protection authority
8.9 How to Exercise Your Rights
Email: info@seomasteragency.com
Phone: +91-XXXX-XXXXXX
Mail: [NPX Tower, Sector 153, Noida, Uttar Pradesh – 201310 India]
Response Time: We will respond within 30 days (may extend to 60 days for complex requests)
Verification: We may require identity verification before processing requests
9. DATA SECURITY
9.1 Security Measures
We implement appropriate technical and organizational measures to protect your data:
Technical Measures:
- SSL/TLS encryption for data transmission
- Encrypted data storage
- Secure password policies (hashing and salting)
- Regular security updates and patches
- Firewalls and intrusion detection systems
- Regular security audits and vulnerability assessments
- Multi-factor authentication for internal systems
Organizational Measures:
- Access controls (least privilege principle)
- Employee confidentiality agreements
- Regular security training for staff
- Data breach response procedures
- Secure disposal of physical and electronic data
- Third-party vendor security assessments
9.2 Data Breach Notification
In the event of a data breach that poses a risk to your rights:
- Notification to authorities: Within 72 hours (as per DPDPA and GDPR)
- Notification to affected individuals: Without undue delay
- Breach details: What happened, what data was affected, remedial actions
9.3 Limitations
While we implement strong security measures, no system is 100% secure. We cannot guarantee absolute security of data transmitted over the internet.
10. INTERNATIONAL DATA TRANSFERS
10.1 Data Storage Locations
Your data may be stored and processed in:
- India (primary)
- EU data centers (for GDPR compliance)
- USA (cloud service providers with adequate safeguards)
10.2 Transfer Safeguards
When transferring data internationally, we ensure:
- Standard Contractual Clauses (SCCs) approved by EU Commission
- Adequacy decisions (for countries deemed adequate by regulators)
- Binding Corporate Rules with multinational partners
- Explicit consent when required
10.3 Third-Party Transfer Compliance
All service providers processing data outside India/EU must:
Implement appropriate security measures
Provide equivalent data protection
Sign data processing agreements
11. CHILDREN’S PRIVACY
Our services are not directed to children under 18 years of age. We do not knowingly collect personal information from children.
If you are under 18:
- Do not use our services
- Do not provide personal information through our website
- Have a parent/guardian contact us if information was inadvertently collected
Parental Rights:
- Request review of child’s data
- Request deletion of child’s data
- Refuse further collection of child’s data
Contact: info@seomasteragency.com if you believe we have collected data from a child
12. MARKETING COMMUNICATIONS
12.1 Opt-In Requirement
We send marketing emails only to those who have:
- Explicitly opted in through our website
- Provided consent during initial inquiry
- Are existing clients (with soft opt-in for similar services)
12.2 What We Send
- Digital marketing tips and insights
- SEO and industry news
- Service updates and new offerings
- Special promotions and discounts
- Case studies and success stories
12.3 Unsubscribe Options
You can stop receiving marketing emails by:
- Clicking “Unsubscribe” link in any email
- Emailing: unsubscribe@seomasteragency.com
- Contacting us at: +91-XXXX-XXXXXX
- Managing preferences in your account settings
Processing Time: Unsubscribe requests processed within 48 hours
12.4 Transactional Emails
You will continue to receive non-marketing emails related to:
Legal notices and policy changes
Service delivery and account management
Payment confirmations and invoices
Security alerts and important updates
13. CLIENT DATA PROCESSING
13.1 Our Role as Data Processor
When providing services, we act as a Data Processor on behalf of our clients (Data Controllers). This means:
- Client is the Data Controller: Determines purposes and means of processing
- We are the Data Processor: Process data only as instructed by client
- Data Processing Agreement: Formal agreement defining responsibilities
13.2 Client Website Data
When managing client campaigns, we may access:
- Website analytics (Google Analytics, etc.)
- Social media insights
- Advertising account data
- Customer contact information
- Transaction and conversion data
Important: We process this data solely to provide contracted services and maintain strict confidentiality.
13.3 Client Responsibilities
Clients must ensure:
- Their own privacy policy is published
- Proper consent obtained from their customers
- Compliance with applicable data protection laws
- Lawful instructions provided to us
13.4 Sub-Processors
We may use sub-processors (third-party tools) with client consent. We maintain a list of approved sub-processors and notify clients of changes.
14. CHANGES TO THIS POLICY
14.1 Updates
We may update this Privacy Policy to reflect:
- Changes in our practices
- New legal requirements
- Service improvements
- Technology updates
14.2 Notification of Changes
Minor changes: Updated “Last Updated” date at top of policy
Material changes: Email notification to clients and website banner notification
Review Frequency: We review this policy annually (minimum)
14.3 Continued Use
Continued use of our services after policy changes constitutes acceptance of the updated policy.
15. CONTACT INFORMATION
15.1 Privacy Inquiries
For questions about this Privacy Policy or our data practices:
Privacy Team:
Email: info@seomasteragency.com
Phone: +91-8630490755
Address: [NPX Tower, Sector 153, Noida, Uttar Pradesh – 201310], India
Response Time: 3-5 business days for general inquiries
15.2 Data Protection Officer (DPO)
Name: [DPO Name]
Email: dpo@seomasteragency.com
Phone: +91-XXXX-XXXXXX
15.3 Regulatory Authorities
India:
Data Protection Board of India
Website: [To be announced]
EU (for GDPR matters):
Find your local authority: https://edpb.europa.eu/about-edpb/board/members_en
16. SPECIFIC DISCLOSURES
16.1 Google Services
We use Google services (Analytics, Ads, Search Console) which collect data as described in Google’s Privacy Policy: https://policies.google.com/privacy
16.2 Social Media Platforms
When managing social media accounts, we access data according to each platform’s policies:
- Facebook/Instagram: https://www.facebook.com/privacy/
- LinkedIn: https://www.linkedin.com/legal/privacy-policy
- Twitter: https://twitter.com/privacy
16.3 Do Not Track (DNT)
Our website does not currently respond to “Do Not Track” browser signals. You can control tracking through cookie preferences.
ACCEPTANCE OF TERMS
By using SEO Master Agency’s website and services, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy.
Last Updated: October 10, 2025
Version: 1.0